Delivery terms, costs and returns
Delivery times are very important to us and orders placed before 11.59am GMT (Monday – Friday) are processed and dispatched the same day (where items are in stock).
Click + Collect Same Day
Delivery to stores is free and is subject to stock availability.
Your order will not be processed until payment authorisation has gone through.
When the product is ready for collection in the store, we will contact you by phone. Please do not make the journey to store until you have received confirmation that your item is ready.
You will need to bring confirmation of order with you when you come to collect the product.
If you require a refund on your item, we will refund you via bank transfer.
It’s frustrating when problems arise, our aim is to help you as swiftly as possible. You can contact us by phone, email and live chat.
30 DAY UK RETURNS POLICY
If you are not completely happy with your item(s) you have purchased, you have 30 days from the date of sale to return them for a full refund. You can also return your order to any of our stores in person. Unfortunately we cannot cover the return delivery cost unless the item is faulty or if the incorrect item has been sent to you.
ALL GOODS MUST BE
- Unused and in original condition, with packaging and tags attached.
- Clothing should only have been tried on for sizing and not worn next to the skin for hygiene reasons.
- Item(s) returned as unused/unworn, that have clearly been worn, washed or heat moulded will be refused.
- Parts and accessories must not have been fitted.
HOW TO RETURN
- Fill out returns form (click here)
- Send returns to: 15 Shepherds Bush road, London, W6 7LX
- Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item’s packaging.
- Item(s) returned without a returns form fully completed could delay the process of your return.
If you have received items that have been damaged in transit please notify us as soon as possible by sending us an email email@example.com with photographs showing the issue.
Everything we sell comes with a warranty which varies depending on the product. If there’s an issue with something you’ve bought from us, please email us with photos and your details and we’ll take it from there.
AFTER 30 DAYS
If your product has a fault through normal use (as defined by the manufacturer’s warranty). You may be able to have this repaired under warranty. Please note this does not include wear & tear items.
Please email us firstname.lastname@example.org with pictures or video that demonstrates the issue. We will then be able to advise you of the next steps in order to resolve this issue.
Will be processed within 5 working days to the original payment method.
We will instruct Klarna to arrange for any agreed value to be repaid. Any payments already made will be refunded to your original payment method and your remaining payments for that purchase will be canceled. Refund processing times vary and can take up to 10 days. For more details of Klarna’s refund policies, please click here.