Delivery terms, costs and returns
Delivery times are very important to us and orders placed before 11.59am GMT (Monday – Friday) are processed and dispatched the same day (where items are in stock).
Click + Collect Same Day
Delivery to stores is free and is subject to stock availability.
Your order will not be processed until payment authorisation has gone through.
When the product is ready for collection in the store, we will contact you by phone. Please do not make the journey to store until you have received confirmation that your item is ready.
You will need to bring confirmation of order with you when you come to collect the product.
If you require a refund on your item, we will refund you via bank transfer.
You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.
If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.