Rider Gear Ts & Cs

It’s frustrating when problems arise, we aim to help you as swiftly as possible to keep you on the road! You can contact us by phone or email.

ORDERS AND CONTRACT

Your order for goods is accepted and a contract is formed between Rider Gear and you. When we dispatch the goods you have ordered, and not before.

A contract is not formed at the point in time that payment has been taken from you by Rider Gear. Neither is a contract formed – at the point in time that you receive correspondence from Rider Gear acknowledging receipt of your order.

Until the goods are dispatched, the order may not be accepted by Rider Gear or may be cancelled by you. 

Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received. The reason is such items and goods may already be in production as a result of your order.

For security reasons, we may restrict the volumes of certain items to be sold in any one transaction. Following the formation of the contract, Rider Gear shall continue to own any goods ordered until it has received payment in full from you. This applies even if the goods may have already been delivered to you.

CANCELLATION OF ORDER

Under Consumer Regulations you have the right to cancel your order as long as:

• You do so no later than 14 days after the day on which you receive the goods or service.

Please be aware that your right to cancel does not apply to certain goods that we sell:

• For example
  • Helmets 
  • Safety gear.
• You must inform us of your wish to cancel. This must be in writing either by letter or email within 14 days, one day after you receive your goods.

Take reasonable care of the goods and not use them.  You should return goods to us in the:

• Original packaging, wherever possible
• Within 14 days of informing us of your wish to cancel.

If you return goods to us, we will not be responsible for any loss or damage to them during transit. We recommend that you use a secure delivery method. If goods are lost or damaged in transit:

• we may charge you
• or not refund you

The amounts that are attributable to the loss or damage.

We cannot accept substitute or alternative items by way of returns. Neither will we be able to send them back to you, so please look closely at the items you return to us. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.