Orders and contract

Your order for goods is accepted and a contract is formed between Central Bikes and you when we despatch the goods you have ordered and not before.

A contract is not formed at the point in time that payment has been taken from you by Central Bikes, nor at the point in time that you receive correspondence from Central Bikes acknowledging receipt of your order.

Until the goods are despatched the order may not be accepted by Central Bikes, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order.

For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Central Bikes shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.

Cancellation of order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.

Please be aware that your right to cancel does not apply to certain goods that we sell, for example, helmets and or safety gear. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days beginning on the day after the day you receive your goods.

You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel.

If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Additional delivery charges such as DPD Precise delivery charges will not be refunded if you cancel or return your order.

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